Sending Email Campaigns

Send your email campaigns to all contacts or specific segments.

Before Sending

Make sure you have:

Completed email design
Set subject line and preview text
Configured from name
Added required content blocks

Sending Options

Send Now

Emails are sent immediately to all recipients.

Schedule for Later

Choose a specific date and time to send emails automatically.

Choosing Recipients

All Contacts

Send to everyone in your Master List (excluding unsubscribed contacts).

Specific Segment

Select a saved segment to target specific contacts.

Unsubscribed contacts are automatically excluded from all campaigns.

Send Dialog

When you click Send Email:

1. Select Recipients

Choose:

All contacts (default)
Specific segment from dropdown

Contact count shows how many people will receive the email.

2. Choose Timing

Send Now:

Emails send immediately
Cannot be cancelled once sent

Schedule:

Select date and time
Can be cancelled before scheduled time
Appears in scheduled emails list

3. Test Email (Optional)

Send a test email to yourself before sending to contacts:

Enter your email address
Click Send Test
Check your inbox
Verify content, links, and formatting

4. Send

Click Send Now or Schedule to confirm.

After Sending

View Sent Emails

Go to your organization dashboard to see:

All sent campaigns
Send date and time
Recipient count
Email statistics (opens, clicks)

Scheduled Emails

Scheduled campaigns appear in your email list with:

Scheduled date and time
Option to unschedule (cancel)

To cancel a scheduled email:

Find the email in your list
Click Unschedule
Confirm cancellation

Email Statistics

After sending, track:

Open rate
Click rate
Bounce rate
Unsubscribe rate

View detailed stats on the email details page.

Best Practices

Always send a test email first
Review preview before sending
Double-check recipient selection (all vs segment)
Verify all links work
Check subject line and preview text
Schedule during optimal send times

Troubleshooting

Send Button Disabled

Check:

Subject line is filled in
Email has content
From name is set
Valid recipients selected

No Recipients Found

Ensure your Master List has contacts
Check segment has contacts if using segment filter
Verify contacts are not all unsubscribed

Test Email Not Received

Check spam folder
Verify email address is correct
Wait a few minutes (may be delayed)